Privacy Policy
Rete Futura Telecom operates this online platform to provide our range of services, including fiber optic internet provision, DSL internet, Wi-Fi network setup, VoIP services, home internet packages, business internet solutions, hardware rental and sale, technical support, network installation, and digital connectivity services. This policy explains how we collect, use, disclose, and protect information gathered through our site and in connection with providing our services.
Data We Collect
We collect various types of information in connection with our services:
Personal Data: This includes information that can identify you directly or indirectly, such as your name, postal address, billing information, payment details, identification documents (if required for service activation or legal compliance), and contact details.
Usage Data: Information about how you access and use our site and services, including IP addresses, browser types, operating systems, pages visited, timestamps of visits, referring URLs, and details about your internet activity and service usage patterns.
Service Data: Information related to the provision and operation of your specific services, such as billing history, technical support interactions, service configurations, network performance data, and communication records related to service provision (e.g., records of calls to customer support).
Device Information: Information about the devices you use to access our services, such as device identifiers, hardware models, and operating system versions.
Location Data: Information about your physical location, which may be derived from your IP address or provided by you (e.g., service address).
How We Collect Your Data
We collect data through various methods:
Directly from You: When you sign up for services, contact us, fill out forms on our site, participate in surveys, or communicate with us.
Automatically: As you interact with our site and services, we may automatically collect Usage Data and Device Information through cookies and similar technologies.
From Service Provision: Data is generated through your use of our telecommunications and internet services, such as billing data, network performance data, and support interaction records.
From Third Parties: We may receive information from third parties, such as credit reporting agencies, service providers assisting with fraud prevention, or marketing partners, where permitted by law.
Legal Basis for Processing
We process your personal data based on several legal grounds:
Performance of a Contract: To provide you with the services you have requested or to take steps at your request before entering into a contract. This includes processing your data for service activation, billing, maintenance, and support.
Legal Obligation: To comply with applicable laws and regulations, such as retaining records for tax purposes, responding to lawful requests from authorities, or complying with telecommunications regulations.
Legitimate Interests: To pursue our legitimate business interests, provided that these interests are not overridden by your data protection rights. This includes improving our services, managing our business operations, preventing fraud, ensuring network security, and conducting analytics.
Consent: Where required by law, we may process your data based on your explicit consent, particularly for certain marketing activities or the use of specific types of cookies. You have the right to withdraw your consent at any time.
How We Use Your Data
We use the collected data for various purposes related to providing and improving our services, including:
To provide, operate, and maintain our telecommunications and internet services.
To process transactions and manage your billing and account.
To communicate with you, including sending service announcements, technical notices, updates, and support messages.
To respond to your inquiries and provide customer support.
To improve, personalize, and expand our site and services.
To monitor and analyze trends, usage, and activities in connection with our services.
To detect, prevent, and address technical issues, fraud, and security incidents.
To comply with legal obligations and enforce our terms and policies.
To develop new products, services, features, and functionality.
For marketing purposes, such as sending you promotional communications about our services, where permitted by law or with your consent.
Data Retention
We retain your personal data for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with our legal obligations. The retention period will vary depending on the type of data and the purpose for processing. When data is no longer required, we will securely delete or anonymize it.
Sharing Your Data
We may share your data with third parties in the following circumstances:
Service Providers: With trusted third-party vendors, consultants, and other service providers who need access to your data to perform services on our behalf, such as payment processors, customer support providers, cloud hosting services, and technical maintenance providers. These parties are obligated to protect your data and use it only for the purposes for which we disclose it to them.
Affiliates: With our affiliated companies for business operations and service provision.
Legal Requirements: When required to do so by law, regulation, legal process, or governmental request, including to meet national security or law enforcement requirements.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Protection of Rights: To protect the rights, property, or safety of Rete Futura Telecom, our customers, or others.
With Your Consent: With other third parties with your explicit consent.
We do not sell your personal data to third parties.
Your Data Protection Rights
Under applicable data protection laws, particularly the GDPR, you have certain rights regarding your personal data:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions, particularly where the processing is based on legitimate interests or for direct marketing.
Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller under certain conditions.
Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or the place of the alleged infringement, if you believe our processing of your personal data violates applicable law. For Italy, this is the Garante per la protezione dei dati personali.
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.
International Data Transfers
As a company based in Italy, within the European Economic Area (EEA), we primarily process data within the EEA. If we transfer your personal data outside the EEA, we will ensure that appropriate safeguards are in place, such as relying on standard contractual clauses approved by the European Commission, obtaining your consent, or relying on other lawful mechanisms.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to enhance your user experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings or a cookie consent banner on our site.
Links to Other Sites
Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by post at:
Rete Futura Telecom
45 Via Torino
Milan, Lombardy, 20123
Italy